Terms of Use

Hey Mate LLC · Last updated October 13, 2026

PLEASE READ SECTION 15 CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION AND WAIVES JURY TRIALS AND CLASS ACTIONS, UNLESS YOU OPT OUT AS DESCRIBED THERE.

1. Agreement to these terms

Hey Mate LLC, an Arizona limited liability company ("Hey Mate", "we", "us" or "our"), operates yerbaheymate.com and related sites, stores, emails and text programs (together, the "Site"). These Terms of Use (the "Terms") are a binding agreement between you and Hey Mate. By using the Site or buying from us, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

Purchases made on Amazon or through other retailers are governed by that retailer's terms.

2. Changes

We may change these Terms from time to time. We will post the updated Terms on this page and change the "Last updated" date. Changes apply from the date they are posted and do not apply to orders placed before that date or to any dispute we already knew about. Your continued use of the Site after a change means you accept it.

We may change, suspend or discontinue any part of the Site at any time.

3. Eligibility and accounts

You must be at least 18 years old, or the age of majority where you live, to make a purchase or create an account. If you create an account, you agree to give accurate information, keep your login secure and tell us promptly about any unauthorized use. You are responsible for activity under your account.

4. Products and product information

Not medical advice. Information on the Site about yerba mate, its ingredients and its effects is for general information only and is not medical advice. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.

Caffeine. Yerba mate naturally contains caffeine. It is not recommended for children, people who are pregnant or nursing, or people sensitive to caffeine. Talk to your doctor before use if you have a medical condition or take medication.

Accuracy. We try to describe and display our products accurately, including ingredients, nutrition and allergen information. Packaging and formulations can change, so always read the label on the product you receive. Colors and images on screen may vary from the actual product.

5. Orders, pricing and payment

• All orders are subject to acceptance and availability. We may refuse or cancel any order, including for suspected fraud, resale, or an error in price or description. If we cancel after charging you, we will refund you.
• Prices are in US dollars and may change at any time before you order. Applicable sales tax is calculated at checkout.
• You authorize us and our payment processor, Stripe, to charge your payment method for your order, including taxes and shipping.
• We may limit quantities and may restrict sales to resellers.

6. Subscriptions

If you buy a subscription:

• It renews automatically. Your subscription renews at the frequency you chose, and we charge your payment method at the then-current price, plus tax and shipping, until you cancel.
• You can cancel anytime in your account or by emailing us. Cancel before your next billing date to avoid the next charge. Cancellation takes effect for the next billing period; charges already processed are not refunded except as stated in Section 7.
• Price changes. We will notify you before a price change takes effect for your subscription, and you may cancel before it applies.
• We may pause or cancel a subscription if a payment fails or a product is discontinued, and we will tell you if we do.

7. Shipping, returns and refunds

We currently ship to addresses in the United States. Title and risk of loss pass to you when we hand your order to the carrier. Delivery estimates are not guarantees.

Because our products are food, we cannot accept returns of opened products; if your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and a photo, and we will replace it or refund you.

8. Promotions

Discount codes, contests, giveaways and other promotions may have their own rules, which apply in addition to these Terms. Codes have no cash value, cannot be combined unless stated, and may expire or be withdrawn.

9. Your content and feedback

If you post reviews, comments, photos or other content on the Site or tag us on social media with a branded hashtag (your "Content"), you grant Hey Mate a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, display and adapt that Content, with or without your name, in connection with the Site and our marketing. You confirm that you own or have the right to share your Content, that it is truthful, and that it does not violate anyone's rights. We may remove any Content at any time.

If you send us ideas or suggestions, we may use them without obligation to you.

10. Prohibited conduct

You agree not to:

• Use the Site for any unlawful, fraudulent or deceptive purpose.
• Post Content that is false, defamatory, harassing, hateful, obscene or that infringes anyone's rights.
• Send spam or unauthorized advertising.
• Upload viruses or malicious code, or interfere with the Site's security or operation.
• Scrape, crawl or harvest data from the Site by automated means without our written permission.
• Impersonate any person or misrepresent your affiliation with anyone.
• Buy products for unauthorized resale, or misuse promotions.

We may suspend or end your access for any violation.

11. Intellectual property

The Site and its content, including the Hey Mate name and logo, product names, packaging, designs, text, graphics, photos and software, are owned by or licensed to Hey Mate and are protected by trademark, copyright and other laws. We grant you a limited, revocable, non-transferable license to use the Site for your personal, non-commercial use. Nothing in these Terms gives you any right to use our trademarks or content for any other purpose.

12. Third-party sites and services

The Site may link to or rely on third-party sites and services, such as Amazon, payment processors and social media. We do not control them and are not responsible for their content, products or practices. Your use of them is subject to their own terms.

13. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS. THIS SECTION DOES NOT LIMIT ANY WARRANTY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING THE IMPLIED WARRANTY THAT FOOD IS FIT FOR CONSUMPTION.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HEY MATE AND ITS MEMBERS, MANAGERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE, THESE TERMS OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE PRODUCT AT ISSUE OR ONE HUNDRED US DOLLARS ($100). SOME STATES DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR FRAUD.

Indemnity. You agree to indemnify and hold Hey Mate harmless from claims, losses and expenses, including reasonable attorneys' fees, arising from your Content, your misuse of the Site or your violation of these Terms.

15. Dispute resolution, arbitration and class action waiver

Informal resolution first. Before starting arbitration, you and Hey Mate agree to try to resolve any dispute informally. Send a written notice describing the dispute and the relief you want to the address in Section 18. If it is not resolved within 30 days, either party may start arbitration.

Binding arbitration. Except as stated below, any dispute, claim or controversy between you and Hey Mate arising out of or relating to the Site, these Terms, the Privacy Policy, or any product or purchase (a "Dispute") will be resolved exclusively by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, before a single neutral arbitrator. This agreement to arbitrate is governed by the Federal Arbitration Act. The arbitrator decides all questions about the scope, validity and enforceability of this Section 15. If JAMS is unable or unwilling to arbitrate, the parties will agree on another arbitration provider.

Where and how. To start arbitration, serve a Demand for Arbitration on Hey Mate at the address in Section 18, following JAMS's instructions. The arbitration will be conducted by phone or video, or on written submissions, unless either party requests an in-person hearing, which will take place in the county where you live. For claims under $10,000, Hey Mate will pay the JAMS filing, administrative and arbitrator fees beyond the amount of the court filing fee you would have paid, unless the arbitrator finds your claim frivolous.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek an injunction in court to stop infringement or misuse of intellectual property.

Class action and jury trial waiver. YOU AND HEY MATE EACH WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A CLASS ACTION, CLASS ARBITRATION, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. If this class waiver is found unenforceable for any claim, that claim must be decided in court, not arbitration.

30-day right to opt out. You may opt out of this Section 15 by emailing [email protected] within 30 days after you first accept these Terms, with your name, address and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

16. Governing law and venue

These Terms and any Dispute are governed by the laws of the State of Arizona, without regard to its conflict of law rules, and by the Federal Arbitration Act as to Section 15. Any Dispute that is not subject to arbitration will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you and Hey Mate consent to the jurisdiction of those courts.

17. Termination and general terms

We may suspend or end your access to the Site at any time if you violate these Terms. Sections 9, 11 and 13 through 17 survive termination.

These Terms and the Privacy Policy are the entire agreement between you and Hey Mate about the Site. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

18. Contact us

Hey Mate LLC
15657 N Hayden Rd, #1377
Scottsdale, AZ 85260
Email: [email protected]